Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick and efficient resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your REDMAGIC account and navigate to the 'My Orders' section to submit a Return Merchandise Authorization (RMA) request within 15 days of delivery.

• 2.
  Technical Assessment

  Our support team will review your request and provide a prepaid shipping label or instructions once the return is authorized based on our warranty terms.

• 3.
  Secure Packaging

  Pack your device in its original packaging including all accessories, manuals, and cables to ensure the return is accepted and processed without delay.

• 4.
  Inspection and Refund

  Once our service center receives and inspects the unit, we will issue a full refund to your original payment method within 7 to 10 business days.